Making property document ordering simpler for Brickwood Homes

When property document ordering becomes difficult to track, hard to manage, or reliant on chasing information, it quickly starts to impact project workflows. For Brickwood Homes, this was becoming a growing frustration.

While they already had a provider in place, limited visibility around who had ordered searches and a lack of consistent service made the process harder than it needed to be, especially across multiple projects.

Brickwood Homes needed a simpler, more reliable way to manage property information without adding unnecessary admin or uncertainty.

A more structured, centralised approach

That’s when they moved to Fynd. From early on, the difference was clear. Document ordering became more efficient, with clear ordering history, centralised information, and competitive pricing, giving their team better oversight and control across projects.

Geoff Dib, General Manager at Brickwood Homes said that it has was becoming increasingly difficult to track who had ordered searches through their previous provider.

“With Fynd, everything is centralised and easy to monitor, and the pricing is significantly more competitive. Having all services within a single platform removes confusion allows our team to operate more efficiently, without the need to duplicate requests or chase matters internally,” said Geoff.

Consistent turnaround, backed by dedicated support

For Brickwood Homes, reliability is key. Consistently fast turnaround times have helped keep workflows steady, while dependable delivery means projects aren’t held up waiting for information.

“The turnaround is consistently fast and reliable. Fynd has also helped us progress projects without delay when we’ve had time-sensitive requests,” said Geoff.

A key part of the experience has been the level of support behind the platform. Unlike their previous provider, Brickwood Homes now has a dedicated Fynd team member who understands their workflow and can step in quickly when needed.

“Having a dedicated point of contact makes a big difference. It means we understand how our clients work and can support them properly, especially when timeframes are tight,” said Sara, Client Coordinator at Fynd.

A simpler way forward

Brickwood Homes continues to rely on us as their property information partner. With a straightforward, user-friendly platform, clear visibility across orders, and reliable support, document ordering has become a smoother part of their process, not a bottleneck.

By simplifying how property documents are ordered and supported, we’re able to help Brickwood Homes focus on keeping projects moving and teams working efficiently.